Mitsubishi Fuso Truck and Bus Corporation (hereinafter referred
as the Company) may request its customers for their personal information
through business activities.
The Company recognizes the importance of personal information protection,
and herein discloses its policy for protection of customers’ personal
information. |
| 1. |
The Company will not use its customers’ personal
information other than for the purposes listed below. |
| |
| (1) |
Announcement of new products,
periodic check, vehicle inspection, service, etc. |
| (2) |
Announcement of estimate of the Company-selling
new and used vehicles, parts, vehicle inspection, etc. |
| (3) |
Provision of insurance companies’ products
such as non-life insurance, life insurance and accompanying/related
services. |
| (4) |
Announcement of various applications/enrollment
and implementation of contract procedure. |
| (5) |
Announcement of items regarding purchase
of product and after-sales services, and implementation of
procedures. |
| (6) |
Responses and answers to customers’ submission/inquiry. |
| (7) |
Announcement of various events/campaign,
and shipping of products, etc. |
| (8) |
Research on product development and customer
satisfaction. |
| (9) |
Credit examination and administration. |
| (10) |
Safety measure for the Company-made vehicles;
early repair activity of vehicles subject to recall, improvement
measure and service campaign, and provision of information
according to article 57, paragraph 2 of the Road Transportation
Vehicle Law. |
| (11) |
Creation of statistical information to
be utilized for improvement of services by the Company, and
dealers and subsidiaries/affiliates. |
| (12) |
Creation of statistical information to
be utilized for development of new products by the Company,
and dealers and subsidiaries/affiliates. |
| (13) |
For the usage purposes that the Company
has expressed, notified of announced to the customers separately. |
| (14) |
Provision of personal information listed
below to the Company’s exclusive dealers and subsidiaries/affiliates
in writing r by electronic media. However, the provision will
be cancelled by request of the customers.
(Items to be provided)
Full name, date of birth, contact information such as address
and phone number, and information regarding customers’ request/inquiry/trade. |
| (15) |
In case provision of the information is
permitted by law. |
|
| 2. |
The Company will not provide its
customers’ personal information to other companies and a third
party, except in the case listed below. |
| |
| (1) |
In case the Company has the
customers’ agreement. |
| (2) |
In case the Company outsources handling
of personal information to the extent of accomplishment of
the usage purpose. |
| (3) |
In case the following events occur, the
Company may share customers’ personal information with
other companies in the branch of Japan Automobile Dealers Association
the Company affiliated for the purpose of using it as reference
materials for credit administration and dealing after contract.
| i : |
In case a customer or his/her guarantor dishonors a
draft or check drawn on the Company, or the payment is
suspended. |
| ii : |
In case a customer or his/her guarantor requests grace
for all or part of payment and the Company accepts it. |
| iii : |
In case a customer or his/her guarantor is late in
payment in the dealing with the Company because of personal
reasons. |
| iv : |
In case a customer or his/her guarantor files for bankruptcy,
court protection, company consolidation or special liquidation,
or the business license is revoked by authorities. |
Information to be shared: (name, address, date of birth, telephone
number, workplace, contract date of this trade, product name,
amount of contract, number of payment, contract balance, status
of monthly payment, etc)
The responsibility for the sharing of customers’ personal
information lies with the Company. |
| (4) |
In case the information is provided to
the Company’s exclusive dealers and subsidiaries/affiliates
by the above-listed 1.(14). |
| (5) |
In case business succession is implemented
for the reasons of merger, corporate division, transfer of
business etc. |
| (6) |
In case provision of the information is
permitted by law. |
|
| 3. |
The company will work to avoid
chance of leakage, alternation, loss etc. of customers’ personal
information by implementing appropriate safety countermeasures. |
| 4. |
The Company will conduct an audit
of personal information handling periodically and will work for
ongoing improvement. |
| 5. |
The Company will comply with domestic
law and other regulations regarding handling of customers’ personal
information. |
| 6. |
The company will disclose personal
information of its customers in case they wish for confirmation,
correction, etc. of own personal information, by submission of
a document specified by the Company. Please contact the customer’s
service listed below to request documents specified by the Company
such as Disclosure Request Form. In case of disclosure request,
please prepare identification (driver’s license etc.). For
your information, 1,050 yen will be charged per item for personal
information disclosure. |
| 7. |
Contact for handling personal
information: |
| |
| Mitsubishi Fuso Truck and Bus Corporation Customer
Center: |
| Toll-Free Service |
0120-324-230 (Domestic Only) |
| Office Hours |
Monday - Friday (Excluding Holidays)
9:00 - 12:00, 13:00 - 17:00 |
|
| * : |
Please note that your calls to this center and telephone
number displayed through caller ID function are recorded for
contents confirmation and future contact. |
|
|
