close
June 28, 2004

Implementation of emergency / free inspection
in the Japanese market for the items
under preparation for recall filing


Mitsubishi Fuso Truck and Bus Corporation is currently finalizing the schedule until recall submission and field fix measures for the items we have announced on Jun. 23rd. Now we would like to report the following as the outline of the actions responding to customers and planned emergency/free inspection.

1. Response to customers’ inquiries and explanations to customers
In order to respond to the inquiries and requests from customers for the issues that need countermeasures, defect phenomena and emergency inspection guideline were passed on to the dealers (36 companies) on June 15th. We are also visiting customers to have their understanding about what we are doing and the items concerned.


2. Implementation of emergency inspection
We will implement emergency inspection in order to ensure the safety of customers’ vehicles as well as road traffic safety until our field actions are completed.

  • Starting date : July 1st, 2004 (Thursday).


  • Implementation outline:
    1) Implement free-of-charge checkups of the vehicles subject to items requiring countermeasures, based on the defined procedures of emergency inspection.

    2) According to the result of the checkup, if necessary, make appropriate repairs such as replacing defective parts with new parts, etc.

    3) To differentiate the vehicles already inspected from those not inspected, affix “Inspected” sticker on the vehicles.


  • Announcement method:
    Send to all the relevant customers direct mails announcing implementation of urgent inspections and asking them to bring their vehicles to all our dealers for inspection in the same way as ordinary recalls.

3. Implementation of "Mitsubishi Fuso Free of Charge Inspection" Voluntary Campaign
  • Purpose: Offer of voluntary inspections in the "Mitsubishi Fuso Free of Charge Inspection Program" to all Mitsubishi Fuso trucks and buses.


  • Period: From Thursday, June 1, 2004 to Friday, December 24, 2004 (bring forward the starting date of July 7, which was initially announced at the press conference on June 14 to July 1).


  • Implementation outline: Check up all the vehicles in use for approx. 40 items related to basic functions of vehicles of driving, turning and stopping.

  • Announcement methods:
    1) Publicize the campaign on our internet web site.
    2) Display posters announcing the campaign near the shop counters of dealers and sub-dealers.
    3) Directly inform customers through direct mails, etc.

With regard to contents of the quick inspection and free-of-charge inspection as mentioned above as well as status of recall campaigns and other field campaigns filed in the past, MFTBC is vigorously preparing so that we will be able to report them at the press conference scheduled at 16:00 on Wednesday, June 30.

As we have been repeatedly stressing in past occasions, MFTBC is doing its utmost to clarify quality issues so that we are able to clean up past issues. We are doing our very best to file and implement recall campaigns as early as possible. However, we would appreciate your understanding that there are some time consuming aspects such as finalizing technical solutions and parts procurement, etc. for the large number of affected vehicles.

Communication Team
Mitsubishi Fuso Truck and Bus Corporation

close