Mitsubishi Fuso Truck and Bus Corporation

Press Realease

FUSO Opens Service Maintenance Shop in Central Japan,
Fourth Location in 2013 Aimed to Strengthen Customer Outreach

June 25 2013
•  Company’s key focus areas under “Customer Number One in Japan”: Product satisfaction, trust-based sales, and dependable service
Kawasaki - Mitsubishi Fuso Truck and Bus Corporation (MFTBC), one of Asia’s leading commercial vehicle manufacturers, today announced it will open a service maintenance shop in central Japan, Fuji-Kawaguchiko Town, Yamanashi Prefecture, on June 27. Today’s milestone represents one of company’s continuing efforts to strengthen its customer outreach under “Customer Number One in Japan,” one of the five key pillars under its growth strategy “FUSO 2015.” The service shop installs latest vehicle servicing equipment and incorporates a total of 3 maintenance stalls.
On the occasion of the opening, Mr. Akio Suehiro, MFTBC Senior Vice President, commented: “We are taking steps to further extend our customer outreach and enhance our overall service quality in an area with such great public expectations, the surroundings of Mount Fuji, which was just officially announced as a world heritage last weekend.”
Today’s opening marks the company’s fourth service shop opening in 2013. According to Mr. Suehiro, the recent milestones represent MFTBC’s overall efforts to revamp its nation-wide service network in Japan. The company is increasing its mechanic personnel under its commitment to offering quality service throughout Japan.
FUSO 2015 “Customer Number One in Japan”
With its growth strategy FUSO 2015, MFTBC has embarked on a clear company initiative aimed at increasing operational excellence in all aspects. It is based on 5 strategic pillars, including ‘Leader in Green Innovation,’ ‘Profitable Global Player,’ ‘Efficiency Leader,’ ‘Customer Number One in Japan,’ and ‘Employer Number One.’
Under “Customer Number One in Japan,” the company aims to significantly enhance customer satisfaction through further focus on product satisfaction, trust-based sales and dependable service, on the foundation of its industry leading fuel-efficient products.
FUSO 2015 is a holistic improvement program, encompassing all parts of the business. It addresses major drivers to grow the business in all aspects, building on the cost and efficiency gains of its realignment program.
Fuji-Kawaguchiko service maintenance shop
Fuji-Kawaguchiko service maintenance shop

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Based in Kawasaki, Japan, Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is one of Asia's leading commercial vehicle manufacturers. In 2012, the company sold a total of about 174,000 vehicles including light-, medium- and heavy-duty trucks and buses. Daimler AG owns 89.29% of MFTBC shares and various Mitsubishi group companies own 10.71% of MFTBC shares. MFTBC is an integral part of the Daimler Trucks Division of Daimler AG.

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