Mitsubishi Fuso Holds Service Skills Content
November 21, 2011
|||240 Fuso Service Technicians From Across Japan Test Their Skills|
|||“Dependable Service” Part of MFTBC’s pursuit to become “#1 for Customers in Japan”|
Kawasaki - Mitsubishi Fuso Truck and Bus Corporation (MFTBC), one of Asia’s leading commercial vehicle manufacturers, held its “2011 Service Skill Contest” at the company’s Kitsuregawa Proving Ground on November 18-19. The contest was intended to enhance the comprehensive after-service quality at the company’s service locations in Japan. In addition, the objective was to motivate and inspire personnel to continually improve customer satisfaction with Fuso’s service performance.
Eighty teams selected from MFTBC’s affiliated dealers and regional sales centers (RSCs) - a total of 240 employees from all over Japan – participated in the contest. All the groups competed on their skills and knowledge in events such as “Troubleshooting,” “Front Staff / Mechanics Individual Competitions,” and “Paper Test on Basic Knowledge.”
In the Troubleshooting competition, fault diagnosis on the Canter light-duty truck was conducted. Within the limited time, the contestants competed on items from the reception of an order from a customer, fault diagnosis and fix, to vehicle delivery.
In the individual competitions, front staffs competed in making proposal documents/materials for customers while service mechanics competed in measuring and inspection using various equipment.
The paper test was conducted on knowledge of maintenance skill, operation, and laws / regulations, and Fuso product knowledge.The “2011 Service Skill Contest” is part of MFTBC’s pursuit to become “#1 for Customers in Japan.” “Dependable Service” forms a key part of this initiative together with “Product Satisfaction” and “Trust-Based Sales”.
Based in Kawasaki, Japan, Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is one of Asia's leading commercial vehicle manufacturers. In 2010, the company sold a total of about 140,700 vehicles including light-, medium- and heavy-duty trucks and buses. Daimler AG owns 89.29% of MFTBC shares and various Mitsubishi group companies own 10.71% of MFTBC shares. MFTBC is an integral part of the Daimler Trucks Division of Daimler AG.