Sales Center Tokai-Hokuriku Fuso Wins
“2012 Mitsubishi Fuso Mechanics Service Skills Contest”
Kawasaki - Mitsubishi Fuso Truck and Bus Corporation (MFTBC), one of Asia’s leading commercial vehicle manufacturers, today announced the Grand Champion, Sales Center Tokai-Hokuriku Fuso Team #2, for this year’s “2012 Mitsubishi Fuso Mechanics Service Skills Contest.” Total of 108 contestants from 36 teams, a team consisting of two mechanics and one front office staff, from around Japan, joined the annual contest held at the company’s facility in Kitsuregawa Proving Ground, Japan, on July 7, 2012.
The annual Mitsubishi Fuso Mechanics Service Skills Contest, involving an in-the-field trouble shooting and a written academic test, is aimed to support and strengthen the company’s after service value chain, and to overall enhance teamwork of its expert mechanics and the dealer front office.
“Through ‘Customer Number One in Japan,’ one of our 5 main goals under FUSO 2015, we strive to significantly enhance customer satisfaction not only through our high quality products, but also from trust-based sales and dependable service,” stresses Mr. Akio Suehiro, MFTBC Vice President and Head of Mitsubishi Fuso Sales Japan. “We want our service front to feel more encouraged to delivering quality experience for our customers and to become the leader in industry in terms of offering the best service accessibility, quality, and accuracy.”
Winners of the “2012 Mitsubishi Fuso Mechanics Service Skills Contest”
||Sales Center Tokai-Hokuriku Fuso Team #2
||Kanagawa Mitsubishi Fuso Team #1
||Sales Center Kinki Fuso Team #2
Sales Center Tokai-Hokuriku
Grand Champion of “2012 Mitsubishi Fuso Mechanics Service Skill Contest”
FUSO 2015 “Customer Number One in Japan”
With its 5-pillar growth strategy FUSO 2015, MFTBC has embarked on a clear company initiative aimed at increasing operational excellence in all aspects. It is based on 5 strategic pillars, including ‘Leader in Green Innovation,’ ‘Profitable Global Player,’ ‘Efficiency Leader,’ ‘Customer Number One in Japan,’ and ‘Employer Number One.’
Under “Customer Number One in Japan,” the company aims to significantly enhance customer satisfaction through further focus on product satisfaction, trust-based sales and dependable service, on the foundation of its industry leading fuel-efficient products.
FUSO 2015 is a holistic improvement program, encompassing all parts of the business. It addresses major drivers to grow the business in all aspects, building on the cost and efficiency gains of its realignment program.
Based in Kawasaki, Japan, Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is one of Asia's leading commercial vehicle manufacturers. In 2011, the company sold a total of about 147,700 vehicles including light-, medium- and heavy-duty trucks and buses. Daimler AG owns 89.29% of MFTBC shares and various Mitsubishi group companies own 10.71% of MFTBC shares. MFTBC is an integral part of the Daimler Trucks Division of Daimler AG.