Mitsubishi Fuso Truck and Bus Corporation

Press Realease

Fuso Opens New Service Maintenance Shop in Western Japan
Aimed for Strengthening Customer Outreach

April 12, 2013
•  Incorporating environmentally friendly systems including LEDs and solar power generation system
•  Company’s commitment under “Customer Number One in Japan” and Leader in Green Innovation”
Kawasaki - Mitsubishi Fuso Truck and Bus Corporation (MFTBC), one of Asia’s leading commercial vehicle manufacturers, today announced it has opened a new service shop in western Japan, Naruto City, Tokushima Prefecture, on April 8. Today’s milestone represent one of company’s continuing efforts to strengthen its customer outreach under “Customer Number One in Japan” and become an even greener company under “Leader in Green Innovation,” two of the five key pillars of its growth strategy “FUSO 2015.” The newly opened service shop installs latest vehicle servicing equipments and runs its operations ever greener by incorporating green technologies such as solar panels and LED lightings. A total of 8 stalls cover variety of servicing from annual vehicle inspection to vehicle washing.
On the occasion of the opening of the new service shop, Mr. Akio Suehiro, MFTBC Senior Vice President of Mitsubishi Fuso Sales Japan, commented:
“We are taking steps to further extend our customer outreach and enhance our overall service quality. The recent milestones represent our first steps in our overall effort to revamp our nation-wide domestic service network, and we are aiming for a total of 15 locations for renovation. At the same time, we are increasing our mechanic personnel, a step we are taking to achieve our aspiration in offering quality service throughout Japan.”
On March 27, the company has just opened a “green” maintenance shop in Yame, Chikugo City, Fukuoka Prefecture. The maintenance shop is positioned as the company’s state-of-the-art “green” model factory incorporating the latest, environmentally friendly solutions, such as LED lightings, solar power generation systems, new energy management system, and drainage water recirculation system.
FUSO 2015 “Customer Number One in Japan” and “Leader in Green Innovation”
With its growth strategy FUSO 2015, MFTBC has embarked on a clear company initiative aimed at increasing operational excellence in all aspects. It is based on 5 strategic pillars, including ‘Leader in Green Innovation,’ ‘Profitable Global Player,’ ‘Efficiency Leader,’ ‘Customer Number One in Japan,’ and ‘Employer Number One.’
Under “Customer Number One in Japan,” the company aims to significantly enhance customer satisfaction through further focus on product satisfaction, trust-based sales and dependable service, on the foundation of its industry leading fuel-efficient products. At the same time, with its pillar “Leader in Green Innovation,” the company focuses on advances in Green Products, Green Factory and Infrastructure and Green Supply Chain to achieve an aggregate CO2 reduction of 7.5% by 2015.
FUSO 2015 is a holistic improvement program, encompassing all parts of the business. It addresses major drivers to grow the business in all aspects, building on the cost and efficiency gains of its realignment program.
Naruto Maintenance Shop
Naruto Maintenance Shop
Yame Maintenance Shop
Yame Maintenance Shop

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Based in Kawasaki, Japan, Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is one of Asia's leading commercial vehicle manufacturers. In 2012, the company sold a total of about 174,000 vehicles including light-, medium- and heavy-duty trucks and buses. Daimler AG owns 89.29% of MFTBC shares and various Mitsubishi group companies own 10.71% of MFTBC shares. MFTBC is an integral part of the Daimler Trucks Division of Daimler AG.

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